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Owner Support

Beltone products are only sold in the network of Beltone stores nationwide by Beltone distributors who enjoy territory exclusivity without competing product lines. As an owner, you will benefit from the success and growth of your colleagues. You’ll enjoy a roll-up-your-sleeves, collegial energy as we share knowledge and resources.

The Support You Expect

Dispenser Exchanges are in-person meetings hosted throughout the country. These owner-led meetings allow you to set the agenda and focus on what you want to explore together. Topics often include marketing best practices, operations insights and troubleshooting challenges.

Roundtables are small gatherings of no more than five small- to mid-size business owners, held at our corporate headquarters in Glenview, Illinois. These focused sessions give you a chance to ask questions freely and gain relevant support in a more intimate setting.

Beltone Community is an online portal designed to make knowledge-sharing easy for everyone in the Beltone Network. Reach out to other owners in real time. Ask a question, share a challenge, float an idea. It’s your community and it’s always there to help you.

Beltone’s annual National Meeting is the main event for peer interaction, insights and learning. Hosted at a different location each year, the National Meeting is planned around a timely theme and follows a content-rich agenda. You’ll enjoy inspirational keynote speakers, focused workshops with subject matter experts, and plenty of opportunities for leisure and socializing in between. You’ll come away with new skills, ideas, and friendships – all to fuel your business growth.

Training & Education

Beltone University helps owners stay on the leading edge. You’ll keep up with changes in products, features, software and apps, and continuously improve your proficiency via Beltone University’s 250 online and 30+ live courses led by professional trainers.

As you grow in experience, you’ll be eligible for ProFit, a one-day, hands-on seminar designed to help experienced practitioners understand Beltone’s latest products, features, apps, and software. ProFits take place in cities across the US and Canada.

Bootcamp is an in-depth, five-day training course to prepare you and your staff for the hearing aid license exam. Through presentations, discussion, and practical training, this workshop provides a strong foundation for a future in the hearing health care field.

Masters’ Academy is a three-day seminar for already licensed hearing care practitioners (HCPs) who are new to Beltone. This engaging, interactive course gives HCPs an enhanced understanding of how to present Beltone hearing solutions, overcome patient objections, and troubleshoot more challenging patient fittings.

Beyond our scheduled courses, you can request as-needed custom training for your team. If you need to get staff members up to speed or want a refresher on our latest product offerings, we’ll connect you with a product field trainer who will provide a tailored learning session to meet your needs.

Running Your Business

As an owner, you’ll have access to Beltone’s National Marketing Calendars and Quarterly Marketing Planning Guides. These include corporate media plans for both traditional and digital marketing – enabling you to coordinate your local marketing programs with national efforts for maximum impact.

We offer owners free marketing programs, such as a monthly email program, a direct mail “Test-It” program to evaluate new direct mail creative, online business listings management, and local webpage development.

We give owners marketing tools, including professionally designed templates to use on traditional and digital channels, and grassroots toolkits to support referral programs and community outreach.

You can count on national award submissions for honors like the 2019 Edison Best New Product Awards™, a competition in which our latest product, Beltone Amaze, was named a finalist.

Our owner-approved tools streamline key business functions and equip you for success.

BelConnect is a database and practice management system that does it all from managing contacts and setting appointments to tracking sales and creating revenue reports.

BelNet is an intranet and one-stop resource center with product information, training presentations, territory management tools, and more.

The e-Commerce Portal is our online tool for placing product, repair, and remake orders; tracking shipments; checking warranties, processing payments, and managing billing documents.

Our Proven Pre-Boarding Process

During our comprehensive pre-boarding, we’ll work together to build the foundation for your success even before you’ve signed the final paperwork.

You’ll meet key staff, product trainers, and a corporate sponsor whose primary purpose is to guide the onboarding process and support you during the start-up phase.

We’ll co-create a custom onboarding plan that includes our standard training modules as well as personalized coaching to meet your specific needs.

You’ll complete 100-level training with our help so that you master the Beltone basics and feel empowered as you move on to the next phase.

Your Store Location

You know your geographical area. We help you make the most of it. Leveraging our sophisticated mapping system, we’ll pinpoint the optimal site for your retail location. You’ll work closely with our experts to plan and build out your store; procure permits and bids; work with local contractors; and order and install equipment and computers. Not only will you enjoy zip code exclusivity, but your location will be convenient and secure for your customers.

Customized Onboarding

You’ll have monthly calls with a mentor, a current owner who can speak to the day-to-day aspects of running a Beltone store, answer your questions, and offer real-world guidance.

Your corporate sponsor will be by your side throughout the onboarding process. Your sponsor will introduce you to other key individuals and set up a schedule of meetings for you.

You’ll get an on-site meeting with a product trainer, an expert in store set up and operations, who will ensure that you are ready to sell Beltone hearing aids effectively.

You will complete 200-level training to take your skills and knowledge to the next level. You’ll receive additional training with a Business Advisory Team, offering assistance in sales training, marketing, finance, operations, and human resources. This team confirms all the correct processes are in place for success.

Ongoing Business Support

Hire and retain the right people with Beltone’s dedicated staffing assistance. After helping staff more than [number] Beltone stores, our Human Resources specialists have developed best practices to solve your staffing challenges. We even assist with posting job openings and screening candidates—a welcome time-saver for our owners.

You’ll receive a comprehensive reference guide that outlines the many available programs and tools, explains how to take advantage of them and who to contact for additional support on marketing, finance, operations, HR, store setup and more.

When you need one-on-one support, a dedicated regional marketing manager and territory sales manager are never more than a phone call, text, or email away.

A dedicated regional marketing manager will partner with you to develop marketing plans, set revenue and test goals, allocate budgets across channels, and help align local campaigns with corporate initiatives and available support.

Every owner is also assigned a Territory Sales Manager (TSM) who provides ongoing guidance and training in the areas of financial benchmarking, sales processes, and general business operations.

We are here for you. Whenever a challenge or opportunity comes along that you’d like to discuss, call us. Perhaps you want to thwart competitive advances in your market or launch a customer referral program. Your Beltone corporate team is eager to help. Whatever it is, we’ll tackle it together.

Maximize Your Customer Base

When cost is a barrier, you can offer your patients the ability to spread out payments over time. The program is managed directly between your patients and a third-party vendor, keeping things simple for you.

Beltone Up is our patient leasing program that gives patients the convenience of a four-year lease during which they can make monthly payments. At the same time, it provides a full warranty on hearing instruments over the entire lease term. It’s a great way to counter competitive activity in your market, while enabling you to offer an early upgrade opportunity at 36 months – increasing your revenue stream and patient loyalty.